Automations
An automation is a prompt that runs on a schedule and posts the result somewhere. You write it once, in plain language:1
Schedule fires
The automation wakes up at its set time — no one has to trigger it.
2
Gathers context
It reads using only org-shared connections and channel memory — never a person’s personal credentials, even if the person who created the automation has better personal access. This is what keeps a scheduled post from silently acting as a specific teammate.
3
Checks visibility
Before posting, it re-confirms it can still see the destination channel.
4
Posts, or fails closed
If anything above is unclear — a connection broke, visibility can’t be verified — it skips that run rather than posting a guess. Silence beats a wrong digest.
Common shapes worth stealing:
- A Monday-morning digest of open items and unanswered questions
- A daily Sentry error recap in
#eng - A weekly “what changed across our connected tools” summary
Proactiveness (chime-in)
Chime-in is different from an automation: there’s no schedule, and no one asked. Company Brain is simply present in a channel — because an admin invited it — and it speaks up when staying quiet would waste someone’s time. What actually earns a chime-in:- It has to add something the room doesn’t already have — a fact, a correction, a next step — not agreement or a restatement of what’s already visible.
- It has to come from somewhere it’s genuinely allowed to look: connected tools or that room’s own memory, same as any other answer.
- If it isn’t confident the answer is actually correct, it says nothing. A wrong guess is worse than silence, so uncertainty resolves to silence, not a hedge.
- Rate-limited. It won’t speak repeatedly in the same thread or channel in a short window, even if it technically could add something each time.
- Invite-only rooms. It never joins a channel on its own — only places an admin already invited it into.
- Same graph as a normal answer. A private channel’s chime-in only ever draws on that channel’s memory and public channel memory — never another private channel, never someone else’s employee memory.
Automations and chime-in both write back to memory the same way a normal conversation does: a public channel’s automation output lands in public channel memory, a private channel’s chime-in stays scoped to that channel’s memory.
What you can do
Real scenarios — support, incidents, digests, and more.
Connectors
Wire up the tools automations and chime-in draw from.